What should I do if a client isn’t happy with my work?

First, take a deep breath. Client dissatisfaction can feel like a personal failure, but it's also an opportunity for growth. Here's how you can navigate this tricky situation:

1. Listen Actively: Schedule a call or meeting to discuss their concerns. Let them talk without interrupting. Often, clients just want to feel heard.

2. Acknowledge and Empathize: Validate their feelings by acknowledging their concerns. You might say, "I understand this result wasn't what you expected, and I appreciate your feedback."

3. Clarify Expectations: Sometimes, miscommunication is the root cause. Clarify what they were expecting versus what you delivered. This is where having a clear Scope of Work document from the start can save you.

4. Find Solutions: Once you've identified the issue, discuss ways to address it. Be proactive—offer solutions or adjustments. This shows you're committed to meeting their needs.

5. Offer Options: Give them a couple of options for how the project can move forward. This empowers them and can diffuse tension, as they feel like they're part of the solution.

6. Learn and Adapt: After resolving the issue, reflect on what you can learn from this experience. How can you adjust your processes to prevent similar situations in the future?

7. Capture Feedback: Use this as a learning opportunity—a key component of the Capture, Develop, Expose framework. Capture insights from this experience and develop strategies to improve.

Remember that client dissatisfaction doesn’t define you. It’s a step towards refining your business and honing in on what works best for both you and your clients. Plus, successfully resolving an issue can often strengthen client relationships, proving that you're someone who takes responsibility and cares about their satisfaction.